WEEKLY RELEASE UPDATES

CS0631028

Financial Aid

We have fixed an issue where manual updates to the Cost of Attendance were not being retained.

10/24/26

CS0630872

Financial Aid

We have fixed an issue in Financial Aid > Work Study > Work Study Maintenance where the system would not retain the cents value when adding or updating the Pay Rate.

10/24/26

CS0630642

Financial Aid

Initial Packaging Date and Last Packaging Date now display on the UI in Financial Aid > Maintenance.

10/24/26

CS0630131

System Manager

We have fixed an issue in Admissions > Student where, after a recent update, the Social Insurance Number (SIN) validation reverted to the US format (XXX-XX-XXXX), causing an error when attempting to save records for institutions configured to use the Canadian SIN format (XXX-XXX-XXX). Canadian SIN masking is now applied correctly when the configuration is set to Canada.

10/24/26

CS0630926

System Manager

We have fixed an issue in System Manager > Faculty Maintenance where deleting a faculty record displayed a "Successfully Deleted" message and removed the row from the grid, but the faculty member reappeared after logging out and back in. Faculty records, including their addresses and office hours, are now permanently deleted, so institutions can clean up outdated faculty lists and resolve related LMS integration issues.

10/24/26

CS0631056

Tools

We have fixed an issue in Tools > Import > Financial Aid > Document Track Autoload where the 2027–2028 academic year was not available in the Year Indicator and Copy to Year Indicator dropdowns, preventing administrators from configuring Document Track Autoload and importing ISIRs for that year. The 2027–2028 year option has now been added and the relevant ISIR field references are available when adding or updating Standard ISIR Records codes.

10/24/26

CS0630634

Tools

We have fixed an issue where some users received an error when attempting to Load Prospect under Admissions > Students > Student, when that prospect had Prospect Notes.

10/24/26

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CS0630913

APIs

We have corrected an issue that was causing the Student Demographics and State Reporting Public API endpoints to return 400 errors.

10/24/26

CS0631042

Reports

We have fixed an issue where the FISAP Expenditure report did not display work study information for some schools.

10/24/26

N/A

Registration

We have fixed two issues in the Bulk (Batch) Advisor Transcript printing filters. First, filtering by Status Term and/or Extracurricular Activity was silently dropping eligible students from the batch — students who matched the filter criteria and had valid grade records sometimes did not print, while others with identical setups did. Second, when using the Extracurricular Activity filter alone (without a Status Term), students with no grades or course records for that term were incorrectly included in the batch based solely on having that extracurricular activity on file. Both filters now correctly and consistently include every student who matches the selected criteria, and exclude students with no transcript content to print.

10/3/2026

CS0630780

Registration

We have fixed an issue in Registration (Academics > Registration – Official) where dropping a course caused inconsistent behaviour in the Registered Courses window and the Dropped tab: remaining courses would temporarily disappear after saving, and the dropped course would not appear on the Dropped tab until the module was exited and re-entered. Dropped courses are now saved correctly on the first attempt, the Registered Courses window accurately reflects remaining enrolments immediately after saving, and the Dropped tab is populated with the correct drop history without requiring additional navigation.

10/3/2026

CS0630294

Billing

An issue where a transaction's 1098 Deductible value did not update after changing the transaction's Transaction Document in a batch has been resolved. The 1098 Deductible value on a batch transaction now updates to reflect the currently assigned Transaction Document's 1098-T Tuition Deductible setting.

10/3/2026

CS0630295

Billing

We have fixed an issue where certain billing transactions did not display a Voided status (it was blank). These transactions are now correctly excluded from the student's Ledger Balance and Cashier Entry totals, matching the balance shown on billing statements.

10/3/2026

CS0630679

Billing

We have fixed an issue in Billing > Reports Menu > Billing Statement where printing statements for multiple students at once produced no page breaks or school headers between students, causing multiple students' statements to appear on the same page. Each student's statement now prints on its own page with the correct school header.

10/3/2026

N/A

Financial Aid

We have fixed an issue where ISIRs were not posting for students created from Prospect/Student Import.

10/3/2026

CS0629755

Financial Aid

We have fixed an issue in Tools > Export > Financial Aid > COD Export (Pell) where no students or awards were populated when attempting to initiate a Summer Pell export for the 2026–27 aid year, preventing an XML file from being generated and submitted to COD. This issue is now resolved and eligible Summer Pell awards are correctly returned when the export is initiated for the applicable award type and term.

10/3/2026

CS0628026

Student Life

We have fixed an issue in Student Life > Housing where room names configured on a property were not carried through to the Assign Rooms grid or the Add/Update Housing Periods screens, causing staff to see only generic labels (Room 1, Room 2, Room 3) instead of the descriptive names they had set up. Room names defined during property configuration are now displayed correctly when assigning rooms to students.

10/3/2026

CS0630528

Portal > Student

We have fixed an issue in the Student Portal where a term remained selectable even after the "Student Portal" and "Student Portal Registration" options were unchecked for that term in System Manager > Lookup Table Options > Terms. Students were able to select and load these terms despite no course offerings being set up. Terms with the Student Portal option unchecked are no longer shown or selectable on the Student Portal.

10/3/2026

CS0630407

Registration

We have fixed an issue where transfer credit was still counted in Term and Cumulative GPA calculations even when the "Affects Cumulative GPA" and "Affects Term GPA" boxes were left unchecked on the transfer course. GPA calculations now correctly exclude transfer credit when these boxes are unchecked, and the previous workaround of rebuilding repeats for each student is no longer necessary.

9/26/26

CS0630587

Billing

We have fixed an issue where some users experienced an error when trying to run a Billing Statement.

9/26/26

N/A

Financial Aid

The FISAP Report has been moved to a background task to enhance performance. Reports can now be found on the Results tab.

9/26/26

N/A

Financial Aid

We have fixed an issue in the FISAP Expenditure Report where students with mixed student load and grade levels were incorrectly categorized.

9/26/26

CS0630401

Financial Aid

We have fixed an issue in Tools > Export > Financial Aid > COD Export where validation produced erroneous error messages during the XML build process, including false warnings that students lacked an SSN on their ISIR record, that a valid NSLC class was missing from the primary Student Program record, and that a Program Start Date was absent. Additionally, the college level was not being populated in the COD award header from the updated categories defined in System Manager. These issues have been resolved so that COD exports validate and build correctly, allowing originations and disbursements to be processed without invalid error messages.

9/26/26

N/A

System Manager

We have fixed an issue in System Manager > Portal Configuration where all configuration pages (Student, Faculty, Payment, Application, and Miscellaneous) threw a server error due to two missing database columns ('DisabilityAccommodationsStaffPortalEnabled' and 'DisabilityAccommodationsStudentPortalEnabled'). All Portal Configuration pages now load successfully without errors.

9/26/26

N/A

Academics

The Graduation Date will now display the value in the Graduation Date field on Registration > Academics > Credentials if populated. If the field is blank or null, the current logic of displaying the Term's End Date will remain.

9/26/26

CS0630713, CS0630790

Classic Portal - Faculty

We have fixed an issue in System Manager > Portal Configuration > Faculty Configuration where attempting to save changes — including selecting a default term or updating Grade Submission Users — resulted in a "Server cannot process the request. Please try again." error. Changes to Faculty Configuration settings can now be saved successfully.

9/26/26

CS0630483

Student Portal

We have fixed an issue in the Student Billing Portal where a student's previous balance and overall balance total could include amounts from voided or reversed transactions. Previous Balance now excludes voided and reversed transactions, consistent with how the current balance is already calculated.

9/26/26

CS0630589

Reports

We have fixed an issue in Tools > Export > Financial Aid > NSC Export where the export file listed the state address field using the first two letters of the state's display text instead of the ISO code.

9/26/26

CS0630122

Admissions

We have fixed an issue where some users received an error message when selecting the Contacts tab on a Prospect record, which prevented viewing or adding contact information.

9/5/26

CS0629999

Registration

We have fixed an issue in Mass Student Registration where charges generated through the Mass Student Registration process were not automatically sent to the Pre-Registration Batch, requiring a manual recalculation in Billing > Authorize to make charges appear. Charges now post to the Pre-Registration Batch automatically upon completing Mass Student Registration.

9/5/26

CS0630212, CS0630399, CS0630395

Billing

Users running Recalculate on large groups of students in Billing > Authorize may have seen a "Server cannot process the request. Please try again." message while the process was running. Clicking OK dismissed the message, and the recalculation continued running in the background to completion.

9/5/26

CS0630181

Billing

We have fixed an issue in Billing > Authorize where users running Recalculate on large groups of students may have seen a "Server cannot process the request. Please try again." message while the process was running.

9/5/26

CS0630448

Financial Aid

We have fixed an issue in Tools > Import > Financial > COD Import where importing large COD files (containing over 100,000 rows) would consistently time out after approximately 90 seconds, resulting in a 499 error and preventing the file from being imported successfully.

9/5/26

CS0630220

Tools

We have fixed an issue in Tools > Import > Financial Aid > COD Import > Awards > Import Credit/Plus Application Information where importing certain Parent Plus Loan files caused a server error, preventing those files from being processed. All Parent Plus Loan files can now be imported successfully without error.

9/5/26

CS0629919

Portal – Legacy Faculty

Resolved a server error ("Server Error Happened while sending Emails") that prevented faculty from emailing students from the Faculty Portal. The issue was tied to the "Use Email Address" setting in System Manager > Elements Portal > Portal Configuration > Faculty Configuration — faculty must have an active address of the selected Address Type on their faculty record. Emails now send successfully to recipients.

9/5/26

CS0630173

Portal - Applicant

We have fixed an issue in the Application Portal where the "How did you hear about us?" dropdown remained blank even after new entries were added to the Events glossary table (System Manager > Look Up Tables > Table Maintenance > Glossary Table > Events). New entries now populate correctly in the dropdown.

9/5/26

CS0630244

Portal - Faculty

We have fixed an issue in the Faculty Portal's Direct Grade Submit page (Home > Course Management > Gradebook) where a 400 error occurred when submitting grades for Summer 2 and Full Summer terms. Grades submitted for these terms now post correctly, and faculty receive the expected confirmation email.

9/5/26 

CS0630194

Financial Aid

We have fixed an issue where a COD Schema file validation error would generate for Pell in some instances.

8/29/26

CS0630316

Financial Aid

We have fixed an issue in Admissions > Students > Contacts where a server error was thrown when a user updated the Tax ID Number field.

8/29/26

CS0630315

Financial Aid

We have fixed an issue in the COD Export where blank student programs were included in the export file, which led to records being rejected due to missing CIP information.

8/29/26

N/A

Financial Aid

We have fixed an issue in the FISAP Dependent Summary report where it was not possible to definitively match summary-level counts to individual students, preventing confirmation that the correct student (such as one recorded as having a previous undergraduate degree) was being attributed to the appropriate salary bracket and count field. Summary figures can now be accurately reconciled against the corresponding students in the Dependent Detail report.

CS0630074

305143

We have fixed an issue in the PowerFaids Connector where enabling the connector returned a configuration error, preventing it from loading correctly. The missing Tenant Management API base URL configuration has been resolved so that the connector now initializes and operates as expected.

8/29/26

N/A

Connectors

We have fixed an issue in the Element451 Connector configuration where enabling the connector did not automatically create the required IntegrationID field in the Identifier Reference Table, causing student records to fail processing. The connector now correctly creates this field upon being enabled, ensuring student data is processed as expected.

8/29/26

CS0630150

Portal – Faculty

We have fixed an issue in the Faculty Portal (Faculty > Transcript) where faculty members were unable to view a student's transcript when assigned as the student's advisor. Faculty can now access advisee transcripts as expected.

8/29/26

CS0629987

Registration

Updated the language on the Enrollment Verification Report as follows: "As of the above date, we are pleased to certify the following academic information regarding [Student Name]. This verification is valid only when it bears the imprinted seal of [Institution Name]."

8/22/26

CS0630188

Registration

We have fixed an issue where enrollment counts for courses with active registration did not match across Offering Maintenance, the Course Roster report, and the underlying SRAcademic records. Enrollment totals now reconcile consistently across all three sources.

8/22/26

CS0629395

Financial Aid

We have fixed an issue that prevented the Cost of Attendance from displaying automatically when a Financial Status record and Budget information were entered at the same time.

8/22/26

N/A

Financial Aid

We have fixed an issue in Financial Aid > Package > Single where cents were not being awarded for Pell when the Award Rounding parameter was set to Cent.

8/22/26

CS0629486

System Manager

We have fixed an issue in the Student Admission Information screen where attempting to save changes to any field produced a 'SocialSecurity must be in format XXX-XX-XXXX' validation error for users whose SSN Visibility permission was set to 'None' or 'Masked'. Updates to the Student Admission Information screen now save successfully regardless of the user's SSN Visibility setting.

8/22/26

CS0629757

API

We have fixed an issue with the public API endpoint for retrieving document tracking document lists where the endpoint consistently returned a 404 Not Found error, despite functioning correctly within the application UI. The public endpoint now returns results as expected, consistent with UI behavior.

8/22/26

CS0629920

Portal - Student

Balances on the My Bill page now clearly indicate credits. When a student has a credit balance (an overpayment or refund due), the Previous Balance, Current Balance, Pending Financial Aid, and Overall Balance amounts, as well as the Balance column in the Transactions grid, now display in parentheses (e.g., ($288.36)) to distinguish a credit from a balance owed.

8/22/26

CS0630169

Billing

We have fixed an issue where Recalculate (Billing > Authorize) did not add charges to the Pre-Registration Batch. Recalculate now functions as expected.

7/25/26

CS0629746

Billing

We have fixed an issue where refunds on dropped courses using the Hourly billing method were not applying the correct pro-rated percentage (for example, 100%/50%/0%) based on the configured refund period. Refunds now calculate correctly according to each term's refund schedule.

7/25/26

CS0629917

Billing

We have fixed an issue where recalculate was deleting batch records for students. Recalculate now functions as expected.

7/25/26

CS0630288

Financial Aid

We have fixed an issue in Tools > Exports > Financial Aid > NSC Export where all registered students were incorrectly placed on the exceptions report, with the report falsely indicating that students were missing Social Security Numbers. Student data now populates the NSC export correctly.

7/25/26

CS0629561

Financial Aid

We have fixed an issue in Financial Aid Maintenance where a JSON error was generated when updating federal loans.

7/25/26

CS0629151

Financial Aid

We have fixed an issue where new EDE/PowerFAIDS Fund Codes were not displaying in Financial Aid > Setup > Award Reference.

7/25/26

CS0629523

API

We have fixed an issue with the PATCH /api/student/student-admission/{studentUId} API endpoint where any request returned an ambient transaction error, preventing student admission records from being updated via the API. The endpoint now processes requests successfully without generating transaction conflicts.

7/25/26

CS0630187

Portal - Student

We have fixed an issue in the My Bill page in the Student Portal where some students may have seen their Housing (room) and Meal Plan charges listed twice.

7/25/26

We have fixed an issue in the Grade Distribution by Student Power BI report where a student's Cumulative GPA was being calculated incorrectly and pulling in future registration data.

We have fixed an issue in the Student 1 tab of Student Configuration window (System Manager > Elements Portal > Portal Configuration > Student Configuration) where, when the Use Manually Selected Term checkbox was selected and a Term was set, this default term would be deleted randomly which caused a number of issues in the Student Portal.

We have fixed an issue in the Summary by Student by Term Financial Aid Power BI report where a student's Award Amount was being calculated incorrectly.

We have fixed an issue in the Admissions tab of the Add/Update Student window (Admissions > Students > Search Student > Add/Update Student) where the Social Security Number field would not save unless the USA formatting was used even though it had been set to the Canada SIN format in the System Manager > Configuration window.

We have fixed an issue in the Billing > Reports Menu > Statements window where, when you attempted to generate billing statements for multiple students, a server error would occur and prevent the process.

We have fixed an issue in the Summary by Student Financial Aid Power BI report where a student's Award Amount and Distributed Amount were being calculated incorrectly. Please note that the Estimated Amount column has been renamed to Distributed Amount.

We have fixed an issue in the Grade Distribution by Student Power BI report where a student's Cumulative Attempted and Cumulative Earned values did not match the values on their transcript as expected.

CS0628983

CS0629225

We have fixed an issue in the Access tab of the User Administration window (System Manager > Users > User Administration) where permissions were being tied together which caused restrictions when attempting to pull students and other daily tasks.

We have fixed an issue in the Add/Update Fees window (Registration > Offering > Setup > Tuition and Refunds > Add/Update Fees) where, when a Refund Type is selected for the fee, it would automatically refund when added to a student's bill. The fee is supposed to stay assigned unless the student drops or withdraws from the course.

We have fixed an issue with the Bulk Grade Entry API endpoint where an error would occur without providing details on what the issue was.

We have fixed multiple issues in the Tools > Import > Admissions > Prospect/Student Import to address issues with errors, data mapping and missing fields.

We have fixed an issue in the Financial Aid > Package > Single window where, when you select the Update Existing Status Records checkbox to add a budget, and attempt to package Pell, a $0 Pell amount was being assigned incorrectly.

We have fixed an issue in the Financial Aid > Setup > Award Reference window where, when selecting an award from the grid, you would be returned to the beginning of the award list. This only occurred when the pagination of the grid was set to more than 20 records.

We have fixed an issue in the Financial Aid > Setup > Award Reference window where the Description of the award in the results grid did not match the Description in the record after clicking the edit button.

We have fixed an issue in the Admissions > Students > Student Status window where, when a student is enrolled for a new term via the Faculty Portal, their Enrollment Status was not being copied from the most recent created term as expected.

We have fixed an issue in the System Manager > Faculty Maintenance window where, when you were given permissions to just System Manager and Faculty Maintenance, you would receive an unauthorized user error message when attempting to access this window.

We have fixed an issue in the ISIR Full Detail Report and the Financial Aid > Package > Prioritized > Lifetime Limits window where loan limits were incorrect as decimal amounts were not being included.

We have fixed an issue on the transcripts produced from the Registration > Academics > Transcripts > Official Transcript and Advisor Transcript windows where the Graduation Date was not being displayed as expected.

We have fixed an issue in the Registration > Academics > Transcripts > Official Transcript window where, when attempting to run a transcript, searching for a different student after an initial selection caused the Student Name and Student ID fields to be populated as Undefined.

CS0628714

CS0628771

We have fixed an issue in the NSC Export window (Tools > Export > Financial Aid > NSC Export) where the Program Begin Date was populating incorrectly for Programs 2+.

We have fixed an issue in the Registration > Academics > Transfers window where, when you added transfer courses to a student's record (where Transfer Summary = Yes), the transfer credits were incorrectly being applied to the student's cumulative hours on their transcript, which could cause issues with Financial Aid, Billing, etc.

We have fixed an issue with the GET /api/prospect/contacts-pros endpoint where, when attempting to pull prospect contacts, a "404 Not Found" error message was being returned instead. The fix for this was to replace this endpoint with a new version that has a path of /api/prospect/contacts/{prospectId}.

We have fixed an issue on the transcripts produced from the Registration > Academics > Transcripts > Official Transcript and Advisor Transcript windows where the Graduation Date was not being displayed as expected.

We have fixed an issue in the Add/Update Document Tracking Load window (Tools > Import > Financial Aid > Document Track Autoload > Add/Update Document Tracking Load) where the Document Name dropdown did not display all active documents.

We have fixed an issue in the Add/Update Award Reference Entry window (Financial Aid > Setup > Award Reference > Add/Update Award Reference Entry) where you could not add an EDE/Power FAID Fund Code to the selected award as expected.